Bow store offers you a flexible refund that is valid within 2 days of the purchase outside Riyadh and 1 day within Riyadh from day of receipt if , this excludes any delivery expenses. You should contact us within this time and ship within this time
The items should not be damaged, washed or if any attempts have been made that compromise the product.
All items must be returned in its original condition with the price tag attached .
Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
The invoice should be attached with each item you wish to return
Bow store have the right to reject the return request if the item does not meet the store returns policy requirements.
Email will be sent to you once your item/s has been received.
Any item you wish to return will be inspected in order to be authorized for a refund. If the conditions of our policy have been met, we will refund you excluding any shipping/delivery charges.
Returns that do not meet our policy will be sent back to the customer.
Refunds process will normally take from 2-5 working days.
For local orders: We can generate airway bill (AWB) for package pickup and it will be deducted from the refund or you can ship it by your self-withing the time range that provided above. All shipping charges related to returns will be at your expense.
For international orders: All shipping charges related to returns will be at your expense.
Bow store takes no responsibility if any item been lost while being returned.
For local orders: If you wish to exchange an item, kindly contact us to start the necessary arrangements. Bow store offers exchange within 3 days inside or outside Riyadh of receipt if the terms of our exchange policy are met.
The Exchange policy does not apply to the items that have been used, washed, damaged or if any attempt has been made that affect the product.
The price tag must be attached and item must be returned in its original condition.
A proof of purchase must be provided or at least the order number in order to confirm the exchange.
Bow store has the right to deny the exchange process if the requirements and policy are not met by the customer.
All shipping charges related to exchange will be at your expense.
For international orders: We do not offer an exchange policy. You may return your item within 7 days of your purchase for the store credit and then purchase a replacement size, color or alternative item.
Items we do not include in both return & exchange policy are:
- All items on sale
- Tight and socks
Bow store is very careful in providing and ensuring all products are in excellent condition for our customer satisfaction. If any problem has occurred, please feel free to contact us no later than 1 day of receiving your order in Riyadh and 2 days outside Riyadh